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  Service Requests

This site allows you to make requests for optional services that are available to you as part of your standard NetAccess Direct or Spinnaker service.

Upon selecting a service request option on the left-hand menu and filling in the required form, your service request will be sent directly to the Optus Operations Centre where the request will be validated and then processed. Upon the request being completed and all network components successfully provisioned, an automated e-mail will be sent to you confirming your service is ready.

Where all information is provided, requests will be completed within 2 business days. Please note that the requests for IP addresses and Autonomous System Numbers requires working with the APNIC and times can vary considerably depending on the justification needed.


To find out more about the NetAccess Direct Product, an Internet Access Product specifically designed for Medium Business, Corporate and Government organizations, then please access the Optus Business Web Site here, at
To find out more about the Spinnaker Product, an Internet Access Product specifically designed for ISPs, then please access the Spinnaker Web Site here, at

  General Information on Optus

For information on all Optus Products, services and general information, please access the main Optus Web Site here, at


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